Making your Payment

We can offer a variety of methods for payments, aside from the usual Credit Cards and Cheques:

• Chequespread (Not available to web orders)

  
  

If finance is not for you and you have a cheque book and guarantee card we can offer you cheque-spread. Write one cheque for this month, one for next month and one for the following month. The guarantee card must cover the value of the post dated cheques and we would need some id with your address.

• All year round Christmas Club

  
  

Choose a bike and accessories from our range and reserve them with a deposit of £10.00 until you are ready to collect them. You can make payments as you go or wait until you collect. If your goods are for Xmas we like them to be collected or delivered by December 15th to make sure you are happy with them in good time for Xmas. If not for Xmas just let us know when you need the goods and we will have them ready for you in time.

• All major credit & debit cards

  
  

We accept all major credit & debit cards and personal cheques. Don't worry if your cheque card doesn't cover the value of your purchase, we can security check you while you wait via the TRANSAX service.

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

We will endeavour to process your order the day it is received, however sometimes due to security checks and administration, orders may roll over to the next day for despatch. If this is the case, we will endeavour to contact you by telephone or email using the information you gave us when placing your order.

To despatch items on a next working day service, the order must be received by no later than 2.00pm.

Carriage is currently charged at

• Bikes and Trailers (Plus Childseats and other fragile items): £12.00 (Next Day. Trackable.)
  
  
• Accessories and items below 3.5KG are desptched using Parcel Force and are charged by weight. As a guide, a bicycle helmet generally costs £2.50
  

Your Security and Credit Card Security

We now offer secure facilities for you to provide us with your payment details. THIS IS OPTIONAL.

For order placed via our secure server, the details are stored and transferred via a secure connection (128bit) and at no point are your payment details stored or tranferred in an insecure way. PAYMENT IS NOT AUTOMATICALLY TAKEN FROM YOUR CARD when you place your order via the secure server. We only charge your card once goods are ready for despatch except in a small number of circumstances, eg where you have asked us to order something specially on your behalf.

For standard (non secure) orders; Once we receive your order we will contact you to confirm any payment details by telephone. As a result, it is extremely important that you supply us with a daytime contact telephone number, or we will be unable to process your order efficiently. We will also be able to verbally confirm availability of your chosen goods at this time.

To help prevent fraud, when finalising your order you will be asked to give us permission to perform an e-identitycheck search on your details which is explained by the following wording:

"We will now attempt to verify your identity (or the identity of the individual on whose behalf you are acting). This process involves checking the details you supply against those held on a number of specific databases Experian - the credit reference agency - has access to, for example information from the Electoral Register and fraud prevention agencies. Scoring methods will be used in the verification process as this gives a more thorough check of the available data. A record of this process will be kept that may be used to help other companies to verify your identity. We may also pass information to organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you supply false or inaccurate information and we suspect fraud, we will record this and share this information with other organisations. Is this OK?"

We can only process a transaction if permission is given to perform the e-identitycheck search on your details.

VAT

All prices quoted on this website include VAT at the UK rate of 15%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

In the unlikely event that we don't have the goods you request in stock, we will inform you at the point we contact you. At this point you will be given the option to allow us to place those goods on back-order for a preset amount of time. A variable deposit will be requested at this time.

Should we fail to source your requested goods within the allocated period we will again contact you with the option to cancel. Any deposits paid by you will be refunded. If you choose to cancel your back-order before our agreed time, we reserve the right to withhold part or all of your deposit or to issue that deposit back to you in the form of a Credit Note against future purchases.

If you wish to complain.

Should you ever feel the need to complain, we would like to think that we can reach a satisfactory resolution for you.

Please, in the first instance, contact us by Telephone and request to speak with the Duty Manager,

or address your complaint in writing to:

The Manager,
Cycle Centre,
250 Shields Road,
Byker,
Newcastle upon Tyne,
NE6 1DX.

We will endeavour to remedy your complaint as quickly as possible.

Returns

Before returning anything to us, for whatever reason, please ensure that you have informed us of that return. This should be done by Telephone.

If goods are returned owing to an error on our part, we will gladly refund your postage charges, however goods returned unwanted or incorrectly ordered by you are not subject to carriage refunds, and we also reserve the right to charge a restocking fee.

If you are returning goods which you feel are faulty and are claiming under warranty, these must first be returned to us for inspection, and if we concur that a genuine fault covered under the product warranty, or our own retailer warranty exists, the goods will be repaired or replaced* free of charge and your postsgae costs refunded. (*Replacement goods will only be sent where the fault is deemed to have occured within a reasonable time). If the goods are deemed to not be covered by any warranties they may be returned to you upon payment of the return postage. These statements do not affect your statutory rights.

Regarding Specifications Of Product

Please note, the specifications of any products featured on this website are subject to change without prior notice.
Please make sure to check with a sales person or customer service assistant before confirming your order.